Effective Date: January 08, 2026

MicroManaged Media, Inc., doing business as "This is Gracie" AI Answering Service (collectively, "we," "us," or "our"), operates the websites https://micromanagedmedia.com/ and https://thisisgracie.com/ (the "Websites") and provides AI-powered answering and customer service solutions (the "Services"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, to whom we disclose it, the methods of disclosure, and the security measures we implement to safeguard your data.

By accessing our Websites or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Websites or Services.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our Services. The information we collect falls into the following categories:

a. Personal Information

This is information that identifies you as an individual or relates to an identifiable individual. We may collect:

  • Contact details: Name, email address, phone number, mailing address, and company name.
  • Account information: Username, password, and preferences if you create an account.
  • Payment information: Billing details, credit card numbers, or other financial data (processed through secure third-party payment processors).
  • Communication data: Recordings, transcripts, or logs from calls, chats, or interactions handled by our AI Answering Service.
  • User-provided content: Any information you submit through forms, surveys, support requests, or during use of the Services (e.g., customer queries or feedback).

b. Non-Personal Information

This includes data that does not directly identify you but may be combined with other information:

  • Usage data: IP address, browser type, device type, operating system, pages visited, time and date of access, and referral sources.
  • Technical data: Cookies, web beacons, or similar tracking technologies to monitor interactions with our Websites and Services.
  • Aggregated or anonymized data: Statistical information derived from user behavior, such as aggregated call volumes or AI performance metrics.

c. How We Collect Information

  • Directly from you: When you register for an account, subscribe to Services, submit inquiries, or interact with our AI features.
  • Automatically: Through cookies, server logs, and analytics tools (e.g., Google Analytics) as you browse our Websites or use our Services.
  • From third parties: Such as business partners, service providers, or public sources, if you integrate our Services with other platforms (e.g., CRM systems).

We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected such information, we will delete it promptly.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • Providing and improving Services: To process your requests, handle AI-answered calls, generate transcripts, and deliver customer support.
  • Personalization: To tailor our AI responses, recommendations, and user experience based on your preferences and usage patterns.
  • Analytics and research: To analyze trends, monitor system performance, train our AI models (using anonymized data where possible), and develop new features.
  • Marketing and communications: To send newsletters, promotional offers, or updates about our Services (you can opt out at any time).
  • Compliance and legal obligations: To comply with laws, respond to legal requests, prevent fraud, or enforce our terms of service.
  • Administrative purposes: For billing, account management, and internal operations.

We retain your information only as long as necessary for these purposes or as required by law. For example, account data may be kept for the duration of your subscription plus a reasonable period for backups, while usage logs may be retained for up to 24 months for analytics.

3. Parties to Whom Information is Disclosed

We do not sell your personal information to third parties. However, we may share your information with the following parties under controlled circumstances:

  • Service providers and vendors: Third-party companies that assist us in operating our Websites and Services, such as cloud hosting providers (e.g., AWS), payment processors (e.g., Stripe), analytics tools (e.g., Google), or AI development partners. These parties are contractually obligated to use your information only for the services they provide to us and to maintain confidentiality.
  • Affiliates and business partners: Related companies or partners involved in joint ventures, but only for purposes consistent with this Policy.
  • Legal and regulatory authorities: Government agencies, law enforcement, or courts if required by law, subpoena, or to protect our rights, users, or the public.
  • In business transfers: Buyers or successors in the event of a merger, acquisition, restructuring, or sale of assets, where your information may be transferred as part of the business.
  • With your consent: Any other third parties if you explicitly agree, such as when integrating our Services with your CRM or sharing data for custom AI training.

We ensure that any shared information is limited to what is necessary and protected by appropriate safeguards.

4. Method of Disclosure

Disclosures are made securely and in compliance with applicable laws, such as the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), or other relevant privacy regulations. Methods include:

  • Electronic transfer: Via encrypted APIs, secure file transfers (e.g., SFTP), or password-protected portals.
  • Contractual agreements: All third-party recipients are bound by data processing agreements that require them to handle data securely and only for specified purposes.
  • Anonymization where possible: For analytics or AI training, we may de-identify data before sharing to remove personal identifiers.
  • Consent-based sharing: For non-essential disclosures, we obtain your explicit consent through opt-in mechanisms on our Websites or Services.
  • International transfers: If data is transferred outside your jurisdiction (e.g., to U.S.-based servers), we use mechanisms like Standard Contractual Clauses or adequacy decisions to ensure equivalent protection.

We do not disclose sensitive personal information (e.g., health data) without additional safeguards or consent.

5. Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. These include:

  • Encryption: Data in transit (e.g., via HTTPS/TLS) and at rest (e.g., AES-256 encryption for stored data).
  • Access controls: Role-based access, multi-factor authentication, and regular audits to limit employee and vendor access to necessary information only.
  • Monitoring and testing: Continuous monitoring for threats, regular vulnerability scans, penetration testing, and incident response plans.
  • Data minimization: Collecting only what is needed and deleting data when no longer required.
  • Third-party oversight: Requiring vendors to adhere to industry standards like ISO 27001 or SOC 2.
  • Backup and recovery: Secure backups with redundancy to ensure data availability.

Despite these measures, no system is completely secure. In the event of a data breach, we will notify affected users and authorities as required by law (e.g., within 72 hours under GDPR).

6. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access, correction, or deletion of your personal information.
  • Opt-out of marketing communications or data sharing.
  • Restriction or objection to processing.
  • Data portability.

To exercise these rights, contact us at privacy@micromanagedmedia.com. We will respond within 30 days (or as required by law). For CCPA/GDPR compliance, we do not discriminate against users exercising rights.

7. Cookies and Tracking Technologies

We use cookies for functionality, analytics, and advertising. You can manage preferences via your browser settings or our cookie consent banner. For more details, see our Cookie Policy (linked on our Websites).

8. Changes to This Privacy Policy

We may update this Policy periodically. Changes will be posted on our Websites with the new effective date. Continued use of our Services after changes constitutes acceptance.

9. Contact Us

If you have questions or concerns, please contact:

MicroManaged Media, Inc. d/b/a This is Gracie Email: privacy@micromanagedmedia.com

This Privacy Policy is governed by the laws of the State of Alabama, USA.